Rongtong Tourism Development Yantai New Era Hotel resolutely implements the decision-making and deployment of the Party group of the group company and the Party Committee of Rongtong Tourism Development, grasps Party building, management, and service, relies on its geographical advantages and high-quality services to attract tourists from all over the world to stay, and takes multiple measures to achieve business development at the same time to improve quality and efficiency.

Party building leads development

The General Party Branch of Yantai New Era Hotel is guided by the creation of the “Six Integrated Tourism” party building brand system. In accordance with the idea of “focusing on party building around management and promoting development”, it focuses on “who will lead, how to lead, and how to improve”, and constantly innovates the method and path of Party building leading management.

The General Branch of the hotel Party advocates that all party members and cadres practice the work requirements of “three realms and three realms” (practical performance, practical effectiveness, and practical things; always be loyal in thought, never forget the original intention, be strict with oneself in work, lead by example, and do practical things for employees in life), and establish a management concept of “backstage revolves around the front desk, employees revolve around customers, and leaders revolve around employees”.The management team goes deep into the front line, implements walk-around services, and finds and solves problems in a timely manner; carries out activities such as ”secretary's forum“, ”North-South hotel online exchange and learning“ and ”case analysis“ to continuously enhance the ability of party members and cadres to grasp party building, management, and service, and promotes the deep integration of the ”three realms and three on" Party building brand with enterprise management and corporate culture.

Focus on customer needs

Yantai New Era Hotel takes the initiative to focus on customer concerns and needs, make changes to customer feedback issues, repeatedly analyze typical cases, and continue to provide customers with professional, personalized, and distinctive services.

Improve the level of hotel intelligence and introduce robot delivery and welcome services, which not only saves labor costs and improves labor efficiency, but also facilitates the maintenance of hotel order and the formation of service highlights; enhance the overall image of the hotel, focus on repairing and updating the restaurant, lobby, elevator, entrance signs and other lighting, unify the color temperature and hue, and increase the garden landscape lighting; enhance the guest's sense of check-in experience, take the initiative to give sunscreen straw hats to in-house guests, and comprehensively update the signs leading to the hotel restaurant, guest rooms and seaside scenic spots, and the number of guest inquiries has been significantly reduced.Every sincere effort will be exchanged for a steady stream of trust and affirmation from customers.

Optimize operation and management

In accordance with the management model of integrated management and differentiated management, Yantai New Era Hotel has comprehensively combed the management process, reshaped the approval process, and changed all documents, meetings, and affairs from offline to online, greatly improving management efficiency.

Develop new products around “eating, staying, traveling, shopping and entertainment”, and turn the idle area of the lobby atrium into a rainforest-themed zero-point restaurant to solve the problem of zero-point dining for hotel guests; expand the lobby bar business project to provide guests with juice drinks, beach toys, swimming supplies, bicycle rental, car rental, travel routes and other products and services; transform the Chinese restaurant on the first floor and some apartment rooms into guest rooms, which not only enriches the hotel's product line, but also relieves the pressure of the shortage of rooms during the peak season; branch Blue Sky Hotel aims at the surrounding tourist groups to launch takeaway products such as bento and homemade drinks, and launches customized lawn barbecues and terrace buffets according to local conditions to enhance Hotel revenue.

Solve employee expectations

In response to the urgent and anxious questions raised by the employees, Yantai New Era Hotel responded to the appeals as soon as possible, and was supervised by a special person to solve them to ensure that everything is settled and everything is answered.The hotel has successively implemented a series of heart-warming projects such as improving the quality of staff meals, giving away birthday cakes, health checkups, and honorary contribution rewards, to further improve the salary performance management system, clarify the salary promotion management standards and assessment methods, not only enhance the cohesion and centripetal force of the hotel's business development, but also enhance the sense of acquisition and belonging of the majority of employees.The hotel cares for its employees with all its heart, and its employees serve customers with all its heart, and customer satisfaction has also increased.

Rongtong Travel Development Yantai New Era Hotel will be guided by the spirit of the 20th National Congress of the Party, adhere to the leadership of the Party building, release the momentum of development, continue to explore efficient and high-quality business models, and actively contribute to the company's high-quality development.